Returns Policy

1. Eligibility for Return

We want you to be completely satisfied with your purchase. If you are not, we accept returns under the following conditions:

  • The return must be initiated within 30 days of delivery.

  • The Product must be unused, unwashed, and in the same condition that you received it.

  • The Product must be returned in its original packaging.

  • Custom or personalized orders are generally not eligible for return unless defective.

2. Process for Returns

  1. Contact us at grow@littlewillowslifestyle.com with your order number and the reason for the return.

  2. Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

  3. The Buyer is responsible for the cost of return shipping. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.

3. Refunds

  • Once your return is received and inspected, we will send you an email notification.

  • If the returned Product meets the eligibility criteria, your refund will be processed, and a credit will automatically be applied to your original method of payment within (Number, e.g., 7-10) business days.

  • Original shipping charges are non-refundable.

4. Returns of Damaged or Defective Items

  • If the Product arrives damaged or is found to be defective within the Warranty Period, please notify us immediately (within 48 hours of delivery) with photographic evidence of the damage.

  • We will cover the cost of return shipping and, upon verification, offer a full refund or a replacement.